Our New Patient Intake Process at Survival House

Embarking on the path to recovery is a courageous decision, and at Survival House, we’re committed to making your first steps as comfortable and reassuring as possible. Our intake process is designed with care and understanding, recognizing that each person’s journey is unique. From the moment you reach out to us, you’ll be met with compassion, respect, and a genuine desire to help you begin your transformation.

• Initial Contact: When you reach out, you’ll speak with one of our compassionate admissions specialists. This conversation is an opportunity for us to listen to your story, answer your questions, and gather essential information. We’re here to make you feel comfortable and understood.
• Pre-Admission Assessment: We’ll conduct a brief telephone assessment to understand your specific needs and ensure we can provide the appropriate level of care. This helps us start tailoring your treatment plan right from the start.
• Insurance Verification: Our team will work with you to verify your insurance coverage, explaining your benefits and any out-of-pocket expenses. We aim to make the financial aspect of treatment as clear and manageable as possible.
• Scheduling Your Arrival: Once we’ve determined that Survival House is the right fit for you, we’ll schedule your arrival date. We’ll provide you with all the information you need to prepare for your stay, including what to bring and what to expect.
• Welcoming You to Survival House: Upon arrival, you’ll be greeted by our intake team. We’ll give you a tour of the facility, introduce you to key staff members, and help you get settled in your living space if you’re joining our residential program.
• Comprehensive Assessment: Within your first 24-48 hours, you’ll undergo a thorough medical and psychological assessment. This helps us create a detailed, personalized treatment plan that addresses all aspects of your health and recovery needs.
• Treatment Plan Development: Based on your assessment, our multidisciplinary team will develop your personalized treatment plan. We’ll review this plan with you, ensuring you understand and agree with each aspect of your care.
• Beginning Your Journey: With your treatment plan in place, you’ll begin participating in individual therapy, group sessions, and other activities designed to support your recovery.